Changing a Voucher Status
A voucher can be changed to a number of different statuses;
| Expired | The voucher has not been used and has exceeded the time given for it to be used. |
| Issued | The voucher has been created and is currently valid for use. |
| Redeemed | The voucher has been used. |
| Refunded | The voucher can no longer be used and the customer has been issued a refund. |
| Cancelled | The voucher has been cancelled and will not be able to be used. |
| Re-issued | The voucher may have been lost/stolen, re-issuing a voucher will generate a new voucher number and will stop the old voucher from being able to be used. |
To change the status of a voucher;
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Click ORDERS from the left hand navigation
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Use the search bar to find the order you would like to change.
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Once you have located the order/voucher, click the checkbox then select ‘Change Status’ from the action drop down on the bottom left of the screen.
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A new drop-down will now show on the right, you can select the status you would like to change to and then select [Update].